Privacy Policy

At Merqvia Digital ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms or request information about our services
  • Subscribe to our newsletter or marketing communications
  • Create an account or register for our services
  • Communicate with us via email, phone, or other channels

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Company name and business information
  • Payment and billing information
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website addresses
  • Device identifiers and cookies

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and improving our services
  • Responding to your inquiries and communicating with you
  • Processing transactions and sending related information
  • Sending marketing communications (with your consent)
  • Analyzing website usage and optimizing user experience
  • Detecting and preventing fraud or security issues
  • Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering our services
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • With Your Consent: We may share information with third parties when you provide explicit consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website performance and functionality
  • Deliver relevant advertising and content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security audits and updates
  • Limited access to personal information
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Objection: Object to certain processing of your information
  • Portability: Request transfer of your information to another service
  • Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Questions About This Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@merqviadigital.com
Address: 2/F Tower-1 Tern Center, 237 Queen's Road Central, Sheung Wan, Hong Kong

Contact Us